Customer Complaints

Useful language
Llenguatge útil

TAKING A CALL
Trucant
(Name) speaking.
(Nom) parlant.
How can / many i help you?
Com puc / molts t'ajudo?

ASKING TO WAIT
DEMANAR QUE S'ESPERO
Hold the line, please.
Esperi, sisplau
Just a moment, please.
Un moment, sisplau

ASKING FOR PERSONAL DETAILS
DEMAMANT DADES PERSONALS
Can i have your name?
Digam el teu nom siusplau?
Can i have your address?
Digam la teva adresa?

ASKING FOR INFORMATION
Preguntar per informació
What seems to be the problem?
Que sembla ser el problema?

COMPLAINING
 Queixar-se
I'm afraid it doesn't work properly.
 Em sembla que no funciona correctament
i guess the product is faulty.
Suposo que el producte es defectuos
i'd like to change / return the item.
M'agradaría cambiar / Torneu l'objecte
I'd like to have a refund.
M'agradaría de tindre un reemborsament

APOLOGIZIN
Disculpar-se
I'm sorry to hear that.
Ho sento escoltar aixo
Sorry, but that's our return policy.
Ho sento, però això es la nostra polìtica de devolució 
Thank you for being so patient.
Gracies per la teva paciència